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How pisang888 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account securely — your registration details, payment channel records (including Touch 'n Go eWallet, Boost and GrabPay transactions), and device session data.

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pisang888 How pisang888 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Our data practices are built around your account security, not around data collection for its own sake. We apply SSL encryption to all data in transit, enforce session timeouts on inactive logins, and never store raw payment credentials on our servers — when you pay via Touch 'n Go eWallet or Boost, the transaction token is handled entirely by the payment gateway. Below are the four areas where our data handling directly affects your account experience.

Cookies and Session Data

We use session cookies to keep you logged in and functional cookies to remember your preferred language and payment method.

Payment Record Retention

Transaction records linked to Touch 'n Go eWallet, GrabPay, DuitNow and FPX deposits are retained for the period required under applicable financial regulations. These records are used solely for account reconciliation and dispute resolution.

Account Security Controls

Login sessions are protected by OTP verification tied to your registered mobile number. If we detect an unusual login pattern — new device, different region — we prompt re-verification before the session proceeds.

Data Deletion Requests

You may request full account deletion at any time via live chat or email. We verify your identity first, then remove personal profile data within a reasonable period, subject to any regulatory retention obligations that apply.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct or delete any personal data we hold, or if you have a question about how a specific transaction record appears on your account, our support team handles privacy requests directly. Players in Subang Jaya and across Malaysia can reach us through any of the channels below. We aim to acknowledge your request within one business day and resolve it as quickly as the nature of the request allows — deletion requests that touch payment records may require additional verification steps before we can action them.

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Live Chat

Start a conversation directly from the site. Our chat agents can locate your account, confirm what data we hold and log a formal data request on your behalf.

Email Support

Send your data access or deletion request to our support address. Include your registered email and the specific data type you are asking about so we can action it accurately.

Account Settings

Some data corrections — display name, contact number, preferred payment channel — can be updated directly inside your account profile without contacting support.

Common Questions About Your Privacy Rights

These are the questions our support team hears most often about personal data, cookies and account privacy. If your question is not covered here, reach us via live chat and we will give you a straight answer.

We collect your name, email address, contact number, date of birth and your preferred payment method — for example, whether you use Touch 'n Go eWallet, Boost or GrabPay. Device identifiers are logged for security purposes.

We share only what is necessary to process a transaction — a payment reference to your chosen gateway. Your full profile, betting history and contact details are not sold or passed to marketing third parties.

Contact us via live chat or email with your registered account details. We will confirm what personal data we hold and provide a summary. The process typically completes within a few business days.

Yes. Submit a deletion request through live chat or email after verifying your identity. We remove your profile data once the request is confirmed, except for records we are legally required to retain under financial regulations.

We use functional cookies to maintain your login session and remember preferences like your default payment method. You can disable non-essential cookies in your browser; this will not delete your account or transaction history.

No raw payment credentials are stored by us. When you deposit via Touch 'n Go eWallet, GrabPay or DuitNow, the payment gateway handles the credential exchange. We retain only a transaction reference for account reconciliation.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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