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How Our Terms Protect Your Account

The terms on this page govern how your pisang888 account operates — from how your wallet balance is handled to how disputes are raised and resolved. Access to our platform depends on local law and is available only where permitted in your region.

Account TermsUser RightsJurisdiction NoticeData HandlingContact Paths

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Terms That Govern Your Access

pisang888 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your use of pisang888 is subject to the terms set out here, and by opening an account you confirm that access is lawful under the rules of your jurisdiction. We apply these terms consistently across all account activity — sports markets, live casino sessions and wallet

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transactions alike. Where you fund your account via Touch 'n Go eWallet, Boost or GrabPay, the same terms apply to every transaction: deposits, withdrawals and any balance adjustments. If a term conflicts with the law of your jurisdiction, the local law takes precedence for users in
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that region. We reserve the right to update these terms when regulatory requirements change; we will notify you through the account dashboard or registered contact before any material change takes effect. Disputes about account balances or transaction records should be raised through our live chat or
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email support, and we aim to provide a substantive response within a reasonable timeframe. Continued use of the account after a notified change constitutes acceptance of the revised terms. These terms do not override any rights you hold under applicable consumer or financial-services law in your
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jurisdiction.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

We take account security and data handling seriously. Every login session uses OTP verification, and sensitive account data is encrypted at rest and in transit. Players in Subang Jaya and elsewhere in Malaysia access their accounts on the same secure infrastructure. Here is how we approach each key area.

Data Handling

We collect only the account data needed to operate your wallet and verify transactions. We do not sell your personal data to third parties outside what legal or regulatory requirements compel.

Cookies and Tracking

We use session cookies to keep you logged in and preference cookies to remember your language and payment settings, such as your preferred e-wallet. You can manage cookie settings through your browser.

Account Security

Account access requires OTP confirmation on new devices. If you notice unauthorised access, contact us immediately via live chat and we will freeze the account while we investigate.

Data Retention and Requests

We retain account records for the period required by applicable law. To request a copy of your data or ask for deletion, submit the request through your account dashboard settings.

LEGAL CONTACT PATHS

Raise a Legal Query With Us

If something in these terms needs clarification — or if you want to exercise a right under the terms or applicable law — reach us through any of the channels below. Our team handles account-related legal queries alongside general support, so route your message to the right channel for a faster response.

Live Chat Open the chat widget from your account dashboard. Available for account queries, dispute escalation and term clarifications. Response times vary by queue.

Email Support Send your legal or account query to our support address from your registered email. Include your account ID so we can locate your record quickly.

Account Dashboard Formal requests — such as data access or account closure — can be submitted directly through the settings section of your logged-in account dashboard.

What Our Terms Mean for You

These are the questions we hear most often about how our terms work in practice. If your question is not here, our live chat team can walk you through the relevant term directly.

Access is available where local law permits. If you are in Malaysia, your use of the platform is subject to applicable Malaysian law, and nothing in our terms overrides your rights under that law.

Start with live chat or email support, quoting your account ID and the transaction reference. We will review the record and provide a substantive response. Unresolved disputes can be escalated formally through the account dashboard.

We record the payment method used — such as Touch 'n Go eWallet, Boost or GrabPay — the amount, timestamp and transaction status. This is used to verify your wallet balance and comply with financial-record requirements.

Yes. Submit a data-access request through the settings section of your account dashboard using your registered email address. We will respond within the timeframe required by applicable law.

We notify you via your account dashboard or registered contact before any material change takes effect. Continued use of the account after the notified date constitutes acceptance of the updated terms.

Account closure requests are handled through the account dashboard settings. Withdraw your remaining wallet balance first, then submit the closure request. We will confirm once the account is deactivated.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How Our Terms Protect Your Account

Data, Cookies, Security and Your Rights

Data Handling

Cookies and Tracking

Account Security

Data Retention and Requests

Raise a Legal Query With Us

What Our Terms Mean for You

01 Does Malaysian law apply to my pisang888 account?

02 How do I raise a dispute about a transaction or balance?

03 What data does pisang888 collect when I make a deposit?

04 Can I request a copy of my personal data?

05 What happens if the terms change after I open my account?

06 How do I close my account under the terms?

Legal

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